- Symptom
- Data stopped flowing between HighLevel and another app.
- Likely cause
- An expired authorization, a renamed field, or an error on the receiving app breaks the connection.
Applies to: Webhooks, Zapier, Third-party integrations
How to fix it
Reconnect the integration
Expired authorizations are the most common cause. Reconnect the account in the integration.
Check field mapping
Confirm custom field names and keys did not change on either side.
Send a test record
Trigger a test and review the receiving app's history for errors.
FAQ
Why did it break without any changes?
Authorizations expire and apps update their fields, so connections can break without edits on your side.
Should I use webhooks or Zapier?
Native webhooks remove a dependency. Zapier is quicker to set up for many apps.