Contacts receive duplicate messages

Symptom

The same email or text goes out twice, or two workflows send overlapping messages.

Likely cause

Two workflows share the same trigger, or a form submission and a tag both start the same sequence.

Applies to: Workflows, Email and SMS actions

How to fix it

1. 1

   List workflows with the same trigger

   Search your workflows for the same form, tag or calendar trigger.

2. 2

   Consolidate overlapping sequences

   Merge duplicate paths into one workflow, or add a filter so each contact only enters one.

3. 3

   Turn off re-entry

   Disable re-entry on sequences that should only run once per contact.