- Symptom
- Customers complete the order form but no charge appears, or they see a payment error.
- Likely cause
- The product has no price attached, the processor is disconnected, or the card is declined by the processor.
Applies to: Funnels, Order forms, Products
How to fix it
Attach a priced product
Open the order step and confirm a product with a price is selected.
Reconnect the processor
Confirm the payment integration is connected and live.
Check for declines
Review the processor logs for declined or blocked payments.
FAQ
Can I test without real charges?
Use test mode with test cards, then switch to live before launch.
Why do some cards decline?
The card issuer or processor fraud rules decide; the processor log shows the reason.