- Symptom
- New Google reviews do not appear, or you cannot reply from HighLevel.
- Likely cause
- The Google Business Profile connection expired, the wrong location is connected, or the connected user lost access.
Applies to: Reputation management, Google Business Profile
How to fix it
Reconnect Google
Disconnect and reconnect the Google Business Profile integration.
Select the correct location
If you manage several listings, confirm the right one is connected.
Check listing access
The connecting Google user must be an owner or manager of the listing.
FAQ
Are old reviews imported?
Usually recent reviews sync once connected; very old ones may not.
Why can I see reviews but not reply?
The connected user may lack manager rights on the listing.