- Symptom
- Customers never receive the review request text or email after a job.
- Likely cause
- The review link is not set, the trigger never fires, or texting and email delivery problems block the message.
Applies to: Reputation management, Review requests
How to fix it
Set the review link
Make sure your Google Business Profile is connected and the review link is set.
Confirm the trigger
Check the workflow or automatic request setting that sends the request.
Rule out delivery problems
If the request goes by text, confirm texting registration. By email, check deliverability.
FAQ
How soon should I ask for a review?
Shortly after the service while the experience is fresh.
Can I offer incentives for reviews?
Google's policies prohibit incentivized reviews. Ask every customer the same way.