- Symptom
- People submit your form, but no contact or opportunity appears.
- Likely cause
- The form lacks an email or phone field, the embed code is outdated, or spam protection is holding submissions.
Applies to: Forms, Surveys, Embedded forms
How to fix it
Add an identifying field
A contact needs an email or phone number. Make sure one is on the form and required.
Refresh the embed code
Copy the current embed code and replace the old one on your site.
Check spam protection
Review submissions held by spam filters.
FAQ
Do submissions show anywhere if no contact is created?
Check the form's submissions list; entries may appear there.
Can a form create an opportunity automatically?
Yes, with a workflow triggered by the form submission.