- Symptom
- Two appointments land in the same slot, or booked times still show as open.
- Likely cause
- External calendars are not connected as conflict calendars, or slot limits and buffers are misconfigured.
Applies to: Calendars, Google and Outlook calendar connections
How to fix it
Connect external calendars
Connect each team member's Google or Outlook calendar so busy times block availability.
Set the conflict calendar
Confirm the conflict calendar points at the connected calendar that holds real appointments.
Review slot settings
Check buffer time and the maximum bookings per slot.
FAQ
Do personal events block availability?
Only if they are on the calendar selected for conflict checking.
Can two people share one calendar?
Yes, round-robin and team calendars handle that, but each member still needs their own conflict calendar.