- Symptom
- Booked times are off by an hour or more for you or your customers.
- Likely cause
- Account, user and calendar time zones do not match, or reminder templates print a fixed time zone label.
Applies to: Calendars, Appointment reminders
How to fix it
Check account and user time zones
Set the business time zone and each user's profile time zone to where they work.
Check visitor time zone display
If you serve other regions, confirm the booking widget shows slots in the visitor's time zone.
Review reminder templates
Remove fixed time zone labels from reminder messages.
FAQ
Does daylight saving time cause this?
It can expose mismatched settings. Correct time zones handle the switch automatically.
Are old appointments corrected?
Existing appointments keep their stored time. Confirm affected bookings with customers.