Email deliverability

    Dedicated sending domain will not verify

    Last verified

    Symptom
    Your sending domain stays unverified even after you added the DNS records.
    Likely cause
    Records were added to the wrong host, duplicated, altered by the DNS provider, or have not propagated yet.

    Applies to: Dedicated sending domains, DNS providers

    How to fix it

    1. Compare host names

      Some DNS providers append your domain automatically. Enter only the host portion if your provider does that.

    2. Remove duplicate SPF records

      A domain can only have one SPF record. Merge entries into a single record.

    3. Wait and re-verify

      DNS changes can take time to propagate. Wait, then click verify again.

    FAQ

    How long does DNS propagation take?

    Often minutes, sometimes up to 48 hours depending on the provider and record TTL.

    Will this affect my regular inbox?

    Not if you use a subdomain for sending and keep your existing mail records intact.

    Need a hand?

    Stuck? We'll fix it for you

    Tell us what's happening in your HighLevel account. We'll find the cause and fix it, or walk you through it.

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