- Symptom
- After moving to HighLevel, follow-ups that used to run automatically have stopped.
- Likely cause
- Automations do not transfer between platforms; they must be rebuilt as HighLevel workflows.
Applies to: Workflows, Platform migrations
How to fix it
Inventory old automations
Write down each trigger, delay and message from your old system.
Rebuild as workflows
Recreate each one as a workflow with matching triggers.
Test with a sample contact
Run a test contact through each workflow before publishing.
FAQ
Can automations be imported automatically?
Generally no. Plan to rebuild them.
Should I run both systems at once?
Briefly, with care to avoid sending duplicate messages.