- Symptom
- Callers who are not answered never receive the automatic text.
- Likely cause
- The feature is either off for the receiving number, calls are being answered by a forwarded phone or voicemail, or texting registration is not approved.
Applies to: Phone numbers, Missed-call text back
How to fix it
Enable the feature for the right number
Confirm missed-call text back is enabled and saved for the number customers actually call.
Check call forwarding
If calls forward to a cell phone that answers or sends to its own voicemail, the call may not count as missed.
Confirm texting registration
The reply is a text, so it needs an approved registration to deliver reliably.
FAQ
Does it work for calls to my cell phone directly?
No. It only applies to calls placed to the number in your account.
Can I customize the message?
Yes. Keep it short, include your business name, and make sure it matches your registered use case.